Content
ITIL
ITIL v3 Fundamentals
13. - 15. February, 2012
Duration: 3 days
qSTC Ljubljana
Price: 750,00 €*
The basic definition (citing: “ITIL is all about which processes need to be realized within the organization for management and operation of IT infrastructure to promote optimal service provision to the customer of the services at justifiable costs”.) is still on power. Version 3 adopts a life cycle view of services, an improvement over the previous version emphasis on point solutions.
This course is for IT Managers and Practitioners involved in the strategy, design and implementation and on going delivery of business-used IT services and who require an insight into Service Management best practice.
The course is assignment based, with practical coursework. It is based upon the OGC’s ITIL books:
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
There is particular importance placed on developing an underlying service culture within the IT organization. Topics covered include: Introduction to Service Management, the Service Lifecycle, Key Principles and models of ITSM, the Processes and Functions
Course code: ITIL
Trainer: Vladimir Zorc
Early Bird Registration: 13.01.2012
Registration deadline: 30.01.2012
*VAT is not included and will be added according to local VAT law
ITIL v3 Fundamentals
qSTC Ljubljana
13. - 15. February, 2012
Terms and conditions
Payment
Participant / Company will receive the invoice after receiving the registration, but before the training. The invoice should be paid at least 4 days prior to the start of the training. If the invoice will not be paid, qSTC takes the right, not to register student for the exam nor to give him Student Kit and certificate. Accommodation and travel costs are not included into training price and are a responsibility of the participant when not otherwise defined.
Cancellation:
When registration once confirmed, one can cancel the registration in below terms:
- training can be cancelled without penalty at least 15 days prior to training
- for the cancellation between 8 and 14 days prior to the training, we will invoice you 50% of training fee
- for the cancellation up to 7 days prior to the training and for not attending the training, we will invoice you full training price.
Company / participant is allowed to send a replacement in case the participant registered could not attend the training. qSTC preserves the right to cancel, postpone or relocate training up to one week upon training starts. For any changes in registration (cancellation, replacement, postponed…), please send a mail to qSTC: info@qstc.com. Any other form than written one on mail indicated above will not be acknowledged as a change of registration.
