Content
ABC of ICT™
ABC of ICT™
16. March 2012
Duration: 1 day
qSTC Zagreb
Price: 350,00 €*
Što je ABC of ICT™?
ABC of ICT™ predstavlja odnos, ponašanje i kulturu (Attitude, Behavior, Culture) u organizacijama IKT. Baš ti vidici ABC određuju uspjeh ili neuspjeh inicijative upravljanja uslugama IT (ITSM, IT Service Management) u organizaciji. Uspješno savladavanje vidika ABC osigurava predanost, uključenost, vlastito poboljšavanje, stalno poboljšavanje i, što je još važnije, stvaranje dodane poslovne vrijednosti u uslužno usmjerenim organizacijama, te učinkovitost organizacije IKT zadovoljnim strankama i zaposlenima.
Više o ABC of ICT™
ABC of ICT™ razvili su Paul Wilkinsonon i Jan Schilt iz društva GamingWorks, a potporu su osigurali stručnjaci iz cijelog svijeta.
Više o kompletu karata ABC of ICT™
U kompletu je 57 karata.
- 13 karata o odnosu
- 13 karata o ponašanju
- 13 karata o kulturi.
- 13 karata o interesnim grupama.
- 5 karata joker, koje predstavljaju ljude, procese, proizvode, partnere i učinkovitost.
Svaka karta sadrži primjere najslabije prakse ABC. Svrhe igre je predstaviti zaposlenima najslabije prakse ABC, koje se mogu prepoznati u svojoj organizaciji. Na taj način se potiču misaoni procesi kod igrača, te se otvara diskusija između sudionika o pitanjima ABC u organizaciji. Igra na taj način pomaže pri prepoznavanju važnosti i utjecaju vidika ABC, te određivanju prioriteta i potreba za poboljšavanje stanja.
Course code: ABC of ICT
Early Bird Registration: 14.02.2011
Registration deadline: 02.03.2011
*VAT is not included and will be added according to local VAT law
ABC of ICT™
qSTC Zagreb
16. March 2012
Terms and conditions
Payment
Participant / Company will receive the invoice after receiving the registration, but before the training. The invoice should be paid at least 4 days prior to the start of the training. If the invoice will not be paid, qSTC takes the right, not to register student for the exam nor to give him Student Kit and certificate. Accommodation and travel costs are not included into training price and are a responsibility of the participant when not otherwise defined.
Cancellation:
When registration once confirmed, one can cancel the registration in below terms:
- training can be cancelled without penalty at least 15 days prior to training
- for the cancellation between 8 and 14 days prior to the training, we will invoice you 50% of training fee
- for the cancellation up to 7 days prior to the training and for not attending the training, we will invoice you full training price.
Company / participant is allowed to send a replacement in case the participant registered could not attend the training. qSTC preserves the right to cancel, postpone or relocate training up to one week upon training starts. For any changes in registration (cancellation, replacement, postponed…), please send a mail to qSTC: info@qstc.com. Any other form than written one on mail indicated above will not be acknowledged as a change of registration.
ABC of ICT [.pdf] (250 kB)
